Frequently Asked Questions
Everything you need to know about shopping with Loftie.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to track your package in real-time.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our returns portal to start a request.
Do you offer international shipping?
Yes, Loftie ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I determine my size?
Each product page includes a detailed size guide. We recommend measuring yourself and comparing it to our chart, as fit can vary between different styles.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Are your materials sustainably sourced?
At Loftie, we are committed to ethical fashion. Over 70% of our current collection is made from organic cotton, recycled polyester, or Tencel.